Tenants

Tenants Handbook

This part of our website is specifically focused on information for our tenants and would-be tenants. With the completion of our first development, Birks Court in Walsden, we do not have any available properties to let and are unlikely to have any for some time. More information on our tenancy arrangement are available in our Tenants’ Handbook.

Future vacancies

When vacancies do occur, we expect to use the Keychoice bidding system.  Keychoice is administered by Together Housing, a housing association.

If you are in housing need and would like to register your interest in future vacancies for one of our homes, please ensure that you are registered with Keychoice and that they are aware of any medical or other criteria affecting your need for housing.

Maintenance

For any maintenance issues please call John Eastwood Homes c/o David Storah at 01706 813214.

Complaints

As an ethical housing provider, we aim to provide both quality accommodation and excellent tenant support.

However, as is the case with all Registered Providers (RPs) of social housing, we have a policy in place for handling issues or complaints which tenants may wish to raise with us as their landlord.  Our complaints policy can be accessed here. Our complaint form is available here.

Again as is standard for all RPs, we are a member of the Housing Ombudsman scheme , to whom tenants can refer any complaints against us which we are unable to resolve to their satisfaction.