Tenants Handbook

This part of our website is specifically focused on information for our tenants and would-be tenants. With the completion of our first development, Birks Court in Walsden, we do not have any available properties to let and are unlikely to have any for some time. Birks Court residents will find the Tenants Handbook (March 2021 revised issue) here.

Future vacancies

When vacancies do occur, we expect to use the Keychoice bidding system.  Keychoice is administered by Together Housing, a housing association.

If you are in housing need and would like to register your interest in future vacancies for one of our homes, please ensure that you are registered with Keychoice and that they are aware of any medical or other criteria affecting your need for housing.


For any maintenance issues please call our partner Connect Housing on 0300 5000 600 (open Mon-Fri 9am-5pm; Weds start at 10.30am). This is also the 24 hour emergency number.


For gardening queries, Birks Court residents should yalk to direct to the CLT on 0845 250 0532. (This will be routed through to a volunteer trustee).


As an ethical housing provider, we aim to provide both quality accommodation and excellent tenant support.

However, as is the case with all Registered Providers (RPs) of social housing, we have a policy in place for handling issues or complaints which tenants may wish to raise with us as their landlord. 

Again as is standard for all RPs, we are a member of the Housing Ombudsman scheme , to whom tenants can refer any complaints against us which we are unable to resolve to their satisfaction.